buku erek Platform Privacy Notice
This page describes what data we collect when you use buku erek and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and deliver our gaming services. All data is handled according to applicable Indonesian privacy law and international data-protection standards.
When you register a buku erek account, provide KYC documents, or make a payment via DANA, e-wallet, mobile banking, local payment, or bank transfer, we collect and store that information securely. We share data only with trusted payment processors and compliance teams — never with advertisers or third parties for marketing. You have the right to request a copy of your data, correct errors, or request deletion under applicable law.
Our privacy practices apply uniformly across all regions where buku erek operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang. This notice outlines our data collection, storage, use, and your rights.
What Data We Collect on buku erek
We collect several categories of data to operate buku erek. During account registration, we collect your email address, password hash, full name, date of birth, phone number, and residential address. For identity verification, we request a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or phone bill). These documents are stored securely and used only for KYC compliance.
When you make a deposit or withdrawal, we collect payment method details — your e-wallet identifier, bank account number, or phone number associated with your payment service. We do not store complete credit card or bank account numbers; payment processors handle sensitive financial data directly. We record transaction amounts, dates, and times for reconciliation and dispute resolution.
As you play on buku erek — spinning slots such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, or accessing live-dealer tables and sports markets — we record your game history. This includes game IDs, bet amounts, outcomes, and timestamps. We use this data to settle disputes and comply with gaming regulations. We also collect device information such as browser type, IP address, and general location (city level, not precise coordinates) to detect fraud and comply with security requirements.
How We Use Your Data on buku erek
We use your personal information for core operations: verifying your identity, processing deposits and withdrawals, settling game outcomes, and providing customer support. When you contact our support team via live chat or email, we store your message history to resolve your issue and improve our service. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, we may hold some personal data longer to manage holiday-related account requests.
We analyze aggregated, non-personal data to understand platform usage — for example, which games are popular, what payment methods users prefer, or which regions have the most active accounts. This analysis helps us improve buku erek but does not involve tracking individual players. We do not sell or share your personal data with advertisers or third parties for marketing purposes. Your data is never used to profile you for targeting or discrimination.
Data Storage and Third-Party Processors
We store your buku erek account data on secure servers located in regions permitted by Indonesian data-protection law. Our servers use encryption at rest and in transit — meaning your data is scrambled both while stored and while traveling across networks. Access to your data is restricted to buku erek staff who need it to provide you service (support team, compliance, finance) and to trusted third-party processors.
We work with payment processors (such as providers handling DANA, e-wallet, mobile banking, and local payment transactions) and identity-verification vendors. These processors have their own privacy policies and are contractually obligated to protect your data. We do not control their practices; you should review their privacy notices if you wish to understand their specific handling of your information. We also work with game providers (developers of Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and live-dealer services); these providers may receive anonymized game-play data but never your personal identity details.
Your Rights Regarding Data on buku erek
Under applicable Indonesian privacy law, you have the right to request a copy of all personal data we hold about you. Contact our support team with this request; we will provide your data within one business day. You also have the right to correct errors in your personal information — for example, if your phone number or address changes, you can update it via your account dashboard or request our help via support.
You have the right to request deletion of your data, subject to legal and operational requirements. For example, we may need to retain transaction records for financial and compliance purposes for a period set by law. When deletion is possible, we remove your data within five business days. You can exercise any of these rights by contacting our support team via live chat, email, or phone during business hours.
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Right to access
Request a copy of all personal data we hold about you. We provide this within one business day.
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Right to correct
Update your personal information via your account dashboard or by contacting support.
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Right to delete
Request deletion of your data, subject to legal retention requirements. Deletion completes within five business days.
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Right to withdraw consent
If we process your data based on your consent, you can withdraw that consent at any time via support.
Cookies and Tracking on buku erek
buku erek uses cookies and similar tracking technologies to deliver our service. Session cookies keep you logged in while you play; these expire when you close your browser. We also use persistent cookies to remember your login preferences and language setting. None of these cookies track you across other websites or share your data with advertisers.
You can control cookies via your browser settings. If you disable cookies, some features of buku erek may not function properly — for example, you may need to log in repeatedly. We do not track your browsing outside buku erek. Our analytics count total visits and games played but do not identify you personally.
Data Retention and Account Deletion
We retain your buku erek account data as long as your account is active. If you close your account, we retain transaction records for the period required by Indonesian financial and gaming regulations — typically three to seven years. Personal data such as your name, address, and ID documents are deleted after this regulatory period expires, unless you request earlier deletion where permissible.
If you request account deletion before closing, we treat it as a closure request. Your account is suspended, and we retain the minimum data required for legal compliance. Contact our support team if you wish to delete your account permanently.
Contact Us About Privacy
If you have questions about how we handle your data on buku erek, or if you wish to exercise any of your rights, contact our support team via live chat, email, or phone using the details in our FAQ. We respond during business hours in English and Indonesian. For privacy-specific inquiries, you can also contact our data protection officer directly via email; we respond within five business days.